Privacy Policy

1. Introduction

Cogwright ("we", "us", "our") operates a watch repair and restoration workshop at 184 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. We are committed to handling personal information carefully and transparently.

This Privacy Policy describes the types of personal data we may collect, the purposes for which we use it, the measures we take to keep it secure, and the choices available to you regarding your information. This policy applies to all enquiries, contact form submissions, and general correspondence processed through cogwrightaf.cyou and our workshop.

If you have questions about this policy or how your data is handled, please contact us at [email protected].

2. Personal Data We Collect

Information You Provide Directly

When you use our contact form, send an email, or telephone us, we may collect:

• Your name and surname
• Email address
• Telephone number (if provided)
• Details of the timepiece you wish to have assessed or serviced
• Any other information you choose to include in your message

Information Collected Automatically

Our website may automatically collect certain technical information when you visit, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website address
• Date and time of visit

This information is collected through cookies and similar technologies. See Section 8 for details.

Legal Basis for Processing

We process your personal data on the following grounds:

• Consent — for marketing communications and non-essential cookies
• Legitimate interests — for responding to enquiries and improving our service
• Contract performance — for managing work orders and correspondence related to a service booking
• Legal obligation — where Thai law requires us to retain records

Retention Periods

We retain contact enquiry records for up to 24 months from the date of last contact. Service and work order records are kept for up to 5 years to meet legal and warranty-related requirements. Analytics data is retained for 14 months before automatic deletion.

3. How We Use Your Data

We use personal information only for the purposes described below:

• Responding to enquiries and arranging consultations or assessments
• Coordinating the repair or restoration of timepieces entrusted to us
• Sending updates or correspondence directly related to an active work order
• Analysing website performance to improve the information we provide
• Complying with applicable Thai legal and regulatory requirements

We do not use your personal data for automated decision-making or profiling that produces legal or significant effects.

Marketing Communications

We do not currently send newsletters or promotional emails. Should this change in the future, we will contact you only with your prior consent, and every communication will include a clear and easy opt-out mechanism.

Sharing With Third Parties

We do not sell, rent, or trade personal data. We may share information with:

• Analytics providers (e.g. Google Analytics) — to understand how our site is used
• Hosting and IT service providers — under confidentiality agreements
• Legal authorities — only where required by Thai law or a valid legal order

All third-party processors are required to handle your data in a manner consistent with this policy.

4. Data Protection Measures

We take practical steps to protect the personal information we hold:

• Our website uses HTTPS encryption for data in transit
• Access to personal records is limited to authorised workshop personnel
• Paper records containing customer details are stored securely on-site
• Digital records are held on password-protected systems
• We review our data handling practices periodically

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required by applicable law, without undue delay.

5. Cookies

Our website uses cookies — small text files stored in your browser — to support basic site functionality and to understand how visitors navigate our pages.

Types of Cookies We Use

• Essential cookies — necessary for the site to function; cannot be disabled
• Analytics cookies — help us understand page usage patterns (optional)
• Preference cookies — remember your consent choices (optional)

You can manage your cookie preferences at any time on our Cookie Policy page, or through your browser settings.

6. Your Rights

You have the following rights in relation to the personal data we hold about you:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete information
• Right to erasure — request deletion of your data where there is no overriding legal reason to retain it
• Right to data portability — receive a structured copy of your data in a commonly used format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to lodge a complaint — with the relevant supervisory authority in Thailand

To exercise any of these rights, please write to [email protected]. We aim to respond within 30 days.

7. Links to Other Websites

Our website may contain references or links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently before providing any personal information.

8. Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received information from a minor, please contact us and we will delete it promptly.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised. We encourage you to review this page periodically.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

10. Contact for Privacy Enquiries

If you have questions or concerns about this Privacy Policy or the data we hold, please reach out: